Refund policy
Returns & Refunds
Each LYADHKHOR product is made to order. Because products are produced specifically after an order is placed, we do not accept returns or exchanges due to change of mind, incorrect size selection, colour preference, personal preference, or other non-defective reasons.
Damaged, Defective, Misprinted or Incorrect Products
If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us at shop.lyadhkhor@gmail.com within 7 days of delivery.
Please provide your order number, clear photographs of the product and packaging, and an unboxing video showing the issue. We may request additional photographs, measurements, or other information where necessary to verify the claim.
After reviewing the information provided, if the issue is verified and approved, we will arrange an appropriate replacement or refund, depending on the circumstances, at no additional product cost to you.
Please do not return any product to us or to our manufacturing/fulfilment partner unless specifically instructed to do so.
Size Issues
Customers are responsible for selecting the correct size before placing an order. Please review the size chart provided on the relevant product page carefully before completing your purchase.
We cannot offer a return, replacement, or exchange when an incorrect size has been selected by the customer.
Please note that minor measurement variations may occur during manufacturing. Such reasonable manufacturing variations will not normally be considered a product defect.
Colour & Print Variations
Actual product colours may vary slightly from what appears on your screen because of differences in display settings, lighting, fabric, and the printing process.
Minor variations in print placement, colour, or appearance that are normal characteristics of the printing and manufacturing process will not normally qualify as defects.
Order Cancellations & Modifications
Because our products are made to order, orders may enter production shortly after being placed.
If you need to cancel or modify an order, contact us at shop.lyadhkhor@gmail.com as soon as possible. We will try to accommodate your request where possible, but we cannot guarantee cancellation or modification once the order has entered production.
Refunds
If a refund is approved, it will be processed to the original payment method, where applicable.
After we process the refund, your bank, card issuer, UPI provider, payment gateway, or other payment provider may require additional time to reflect the amount in your account. Processing times are outside LYADHKHOR's control.
Any original shipping charges or other applicable charges will only be refunded where required by applicable law or where specifically approved as part of the claim.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing complete and accurate shipping information when placing an order. LYADHKHOR cannot guarantee refunds or free replacements for orders that cannot be delivered because incorrect or incomplete information was provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible.
Contact Us
If you have any questions regarding a return, replacement, cancellation, or refund, please contact us at:
Please include your order number when contacting us regarding an existing order.
Before launch, we should cross-check the 7-day claim period and evidence requirements against Qikink's current policy, because your customer-facing promise shouldn't be broader than what your fulfillment workflow can reliably support.